1. Acceptance of Terms

By accessing the Naturalema website, you agree to these Terms and Conditions. They govern the use of the site and services provided. If you do not agree with the terms, you must discontinue use immediately.

2. Products and Services

Naturalema offers handmade natural products, primarily soaps, made with sustainable ingredients. Product availability may vary, and Naturalema reserves the right to modify or discontinue any product at any time without prior notice.

3. Prices and Payments

All prices displayed on the website include VAT, where applicable. Prices are subject to change without notice. Payments are processed through secure and protected third-party methods, such as PayPal or credit cards.

4. Shipping and Delivery

Naturalema offers delivery services for mainland Portugal, islands, and other countries. Orders are processed within 1-3 business days, and shipping costs may vary based on location and shipping method. Naturalema is not responsible for delays caused by postal services.

5. General Information

All products sold are of natural origin and handcrafted. Due to this, slight variations in color, texture, and fragrance may occur between batches. All ingredients used are clearly listed on the packaging and website to help consumers make informed decisions.

6. Proper Use of Products

Products are intended for external use only. Avoid contact with eyes, mucous membranes, or ingestion.

7. Responsibility Statement

It is not guaranteed that the products are suitable for all skin types. Every skin reacts differently, and users should exercise caution when using the products for the first time. Naturalema is not liable for adverse reactions caused by improper use or pre-existing allergies to any of the ingredients.

8. Health Information

Products do not have medicinal purposes and should not be used as a substitute for treatments.

9. Intellectual Property Rights

All website content, including text, images, and graphics, is owned by Naturalema and is protected by copyright laws. Users are not authorized to reproduce, distribute, or use any content without permission.

10. Limitation of Liability

Naturalema will not be held liable for direct or indirect damages resulting from the use or inability to use the website, including data or profit loss.

11. Changes to Terms

Naturalema reserves the right to amend these Terms and Conditions at any time. Any changes will be published on the website and take immediate effect.

12. Contact

If you have any questions regarding these Terms and Conditions, contact us via email at [email protected].

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