1. Data Collected

We collect the following types of personal data when you use our website:

• Identification information (name, address, phone number, email)
• Payment information (credit card details or other payment methods)
• Shopping preferences and browsing history
• Previous interactions with our customer support

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2. Purpose of Data Collection

The personal data we collect is used for various purposes, including:

• Efficiently processing and delivering your orders
• Sending updates and promotional information if consented
• Responding to queries and providing customer support
• Analyzing and improving your website experience through browsing statistics
• Fulfilling legal and regulatory obligations

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3. Sharing Data with Third Parties

Your data may be shared with third parties strictly for the following purposes:

• Payment processing by trusted entities (VivaWallet, PayPal, Multibanco, MbWay)
• Order delivery through courier services (CTT, DHL, etc.)
• Marketing service providers (only with consent)

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4. User Rights

Users have the right to:

• Request access to their personal data
• Request correction of inaccurate or incomplete data
• Request deletion of their data in certain circumstances
• Restrict data processing in specific cases
• Object to data processing for marketing purposes
• Withdraw consent for data processing at any time

To exercise your rights, contact us via email at [email protected].

5. Data Security

Naturalema implements technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data
• Firewalls and intrusion detection systems
• Permission-based access controls

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6. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. The following guidelines apply:

• Order data: retained for 5 years to comply with tax obligations
• Marketing data: retained until the user requests removal or for a maximum of 2 years after the last interaction

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7. Cookies and Tracking Technologies

We use cookies to enhance your website experience. Cookies help us personalize content and ads, provide social media features, and analyze traffic. Refer to our Cookie Policy for more information.

8. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Significant changes will be notified via email or posted on our website. We recommend reviewing this policy regularly to stay informed about updates.

9. Contact

For any questions or requests related to this Privacy Policy, contact us via email at [email protected] or by phone at +351 918646526.

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